Spicer HAXL-POL-011 User Manual download pdf

Spicer Service Parts  Dana Holding Corporation  www.spicerparts.com  www.dana.com

HAXL-POL-011

NEW GENUINE SPICER

RATIO FLEXIBILITY

WEBSITE & PROGRAM CHANGE TO CREDIT

CARD PROCESSING METHOD

POLICY

DATE: April 30, 2012

TO: All Dana Aftermarket Group Customers

Affected Models: RATIO FLEXIBILITY PROGRAM

Dana Aftermarket Group (DAG) has launched a dedicated website for its Ratio Flexibility Program. The

Dana program allows Authorized OE Dealers:

 flexibility to change axle ratios in new stock trucks to meet customer specific applications for a small

administration fee

 to easily change the drive axle configurations via carrier swap outs

 to do axle upgrades for customers who want to add or specify product options such as Limited Slip

or Full Wheel Locking Differentials

 to quickly initiate requests using online access at www.spicerratioflex.com

Using the new website, Authorized OE Dealers:

 have quick access obtaining quote information for ratio flex requests

 have the latest program details on-line and easy to view or print out

 are able to quickly enter approved request if they know their cost and have their vehicle data readily

available.

Once a ratio flex request is submitted, Dana’s Aftermarket Technical Service group will process and

respond back to each customer. The authorized OE dealer will be contacted by a Dana representative

and given further directions. With any “approved” notification, the dealer simply contacts Dana’s

Aftermarket processing center at 1-800-621-8084 to initiate their order for replacement carriers.

NEW BILLING PROCESS CHANGE – CREDIT CARD METHOD NOW REQUIRED

Effective April 30

2012, customers will be required to pay all administration fees (Ratio Flex Fee,

Upgrade Fees, Engineering Fees or Late Fees) for each approved ratio flexibility order using a Credit

Card. The carrier(s) will be invoiced in the same manner as before using a dealer purchase order. When

the carrier(s) are returned back to Dana, credit only for the carriers is given. This helps promote efficiency

and minimize costs for all parties

NOTE: Credit card processing begins with ratio flex orders processed on April 30th, 2012.

It’s important to Dana to continue to be a world-class provider of quality O.E. parts and innovative

support services. It keeps special programs like this available and affordable to all customers

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Summary of Contents

Page 1

Spicer Service Parts  Dana Holding Corporation  www.spicerparts.com  www.dana.com HAXL-POL-011NEW GENUINE SPICER® RATIO FLEXIBILITY WEBSITE &

Page 2

Page 2 of 3 Below are the process steps for the Ratio Flexibility Program using the new website. 1. Authorize OE Dealers go to Spicer website: w

Page 3

Page 3 of 3 As always, your continued business and support of Genuine Dana Spicer® products is appreciated! Bernie Powers Product Manager Spic

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Spicer HAXL-POL-011 User Manual

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